Privacy and Freedom of Information

In providing health services and health protection and promotion programs, information we collect about you is governed by one or more of the following three laws:

Health Protection and Promotion Act
Personal Health Information Protection Act
Municipal Freedom of Information and Protection of Privacy Act

Collection, Use and Disclosure of Your Personal Health Information

The Middlesex-London Health Unit (MLHU) collects, uses and discloses (shares) personal health information to:

Provide health services;
Plan, administer, and manage programs and services;
Conduct quality improvement and research activities;
Compile statistics to assess the health of our population;
Comply with legal and regulatory requirements; and
Fulfill other purposes permitted or required by law.

Your request for care from us implies consent for our collection, use and disclosure of your personal health information for purposes related to your care. This includes personal health information that may be contained in and shared through electronic client records.

The collection, use and disclosure of your personal health information for any other purposes will only occur with your express consent, or as permitted, or required, by law.

MLHU takes steps to ensure your personal health information is kept confidential and safe.

YOUR PRIVACY IS IMPORTANT TO US

Do you have a question or concern about your privacy?

Do you want to see, or get a copy of, information in your health record?

Do you need something corrected in your health record?

Call Us:
(519) 663-5317, ext. 2437

Email Us:
privacy@mlhu.on.ca

Write to Us:
Privacy Officer Middlesex-London Health Unit 50 King Street, London, Ontario N6A 5L7

Access to Your Health Record

You have the right to see and get a copy of the information in your health record, unless the law restricts access. Depending on the amount of information you ask for, or the steps that MLHU needs to take to provide the information, the law allows MLHU to charge you a fee. MLHU may waive this fee, depending on the circumstances.

To ask to see, or get a copy of, information in your health record, contact MLHU’s Privacy Officer.

Correction of Your Health Record

If you believe that information in your health record is not right or complete, you have the right to ask to have it corrected.

To ask for correction of information in your health record, contact MLHU’s Privacy Officer.

Freedom of Information Requests

MLHU is committed to openness, transparency and accountability and routinely provides information to the public. If you wish to request access to general records of MLHU that are not already publicly available, or you wish to request access to, or correction of, personal information about yourself that is held by MLHU, you can make this request in writing to MLHU’s Privacy Officer. The law requires that MLHU charge a $5 fee for Freedom of Information access and correction requests, which must be submitted along with your request form. Additional fees may apply to access requests, as dictated by legislation.

Who to Contact at the Middlesex-London Health Unit Regarding Privacy and Access to Information

For more information about MLHU’s privacy practices, to report a concern, or to request access to or correction of a record, please contact:

Privacy Officer
Middlesex-London Health Unit
50 King Street, London, Ontario N6A 5L7
(519) 663-5317, ext. 2437
Email: privacy@mlhu.on.ca

Information and Privacy Commissioner of Ontario

You also have the right to make a complaint to the Information and Privacy Commissioner of Ontario if you believe your privacy rights have not been properly handled. For more information about how to make a complaint, please see the Information and Privacy Commissioner’s website at www.ipc.on.ca, or you may write to them at:

Information and Privacy Commissioner/Ontario
2 Bloor Street East
Suite 1400
Toronto, Ontario M4W 1A8

Web Privacy Statement

When you visit MLHU’s website, you do so anonymously. If you make an enquiry to healthunit.com, we will ask you to give your name and contact information for the purpose of responding to your enquiry. Only those who "need to know" will have access to the personal information provided.

healthunit.com is a secure site – encryption technology protects your personal information during information transmission.

healthunit.com provides links to other websites. MLHU cannot ensure the privacy practices of other sites and encourages you to read their privacy policy before you provide any personal information.

Date of creation: April 30, 2010
Last modified on: September 5, 2019