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How to Book or Cancel Your COVID-19 Vaccine Appointment

Get vaxxed! It’s the most important thing we can all do to protect ourselves and our community from the ongoing COVID-19 pandemic.

 

Questions or concerns about your vaccine appointment
Please call 226-289-3560 (8:00 a.m. to 7:30 p.m., Monday to Sunday) if you:

  • Did not receive an email confirming your COVID-19 vaccine appointment.
  • Did not receive your second-dose appointment information.
  • If you cannot book or re-book online at www.covidvaccinelm.ca

How to access your vaccine receipt

If you did not receive an email confirming your first dose or second dose of vaccine, please click here to access your vaccination receipt through the provincial COVID-19 vaccination portal. NOTE: you will need to know your date of birth, postal code and health card information in order to access your vaccination receipt. If you do not have a green Ontario Health Card, you will need to call to obtain your vaccination receipt.


How to book your first dose of COVID-19 vaccine

In Ontario, individuals 12 years of age and older are eligible to receive the COVID-19 vaccine.

How to book your first dose of COVID-19 vaccine

Youth 12 years of age and older

How to book an appointment

  • Online: www.covidvaccinelm.ca - Use option 2: I am 12 to 17 years of age
  • Phone: 226-289-3560 (8:00 a.m. to 7:30 p.m., Monday to Sunday)


Important
information

You must be 12 years old or older on the day of your vaccination appointment Youth 11 years of age may book their appointment now, but must select a date on or after their birthday to ensure they are 12 years of age the day of their appointment. Proof of your date of birth will be required when you arrive for your appointment.

Learn more about youth (ages 12-17) and the COVID-19 vaccine:

Adults 18 years of age and older

How to book an appointment

  • Online: www.covidvaccinelm.ca - Use option 1: I am 18 years of age and over
  • Phone: 226-289-3560 (8:00 a.m. to 7:30 p.m., Monday to Sunday)

Indigenous individuals 12 years of age and older

How to book an appointment

  • Online: www.covidvaccinelm.ca - Use option 3: I am Indigenous and 12 years of age and older
  • Phone: 226-289-3560 (8:00 a.m. to 7:30 p.m., Monday to Sunday)

Who is eligible to re-book an earlier second-dose appointment

Second-Dose Schedule

All second doses for the following individuals will be booked at the intervals described in the product monograph (28 days) and have no need to re-book at a shorter interval:
  • Residents of long-term care, retirement and First Nations elder care homes
  • Indigenous people
  • Immediate household/family members of Indigenous people who themselves are not Indigenous
  • Transplant recipients (including solid organ transplants and hematopoietic stem cell transplants)
  • Individuals with malignant hematologic disorders and non-hematologic malignant solid tumors receiving active treatment (chemotherapy, targeted therapies, immunotherapy), excluding individuals receiving solely hormonal therapy or radiation therapy
  • Individuals receiving hemodialysis or peritoneal dialysis
  • Individuals who are taking an anti-CD20 agent (e.g., rituximab, ocrelizumab, ofatumumab) 

Groups eligible to re-book an earlier second-dose appointment:

Anyone who received their first dose of vaccine on or before May 9

This applies to those of any age who received their first dose of COVID-19 vaccine on or before May 9, whether at an MLHU mass vaccination clinic or elsewhere.

Adults turning 70 years of age and older (born in 1951 and turning 70 in 2021)

High-risk health care workers who are eligible include:

  • All hospital and acute care staff in frontline roles with COVID-19 patients and/or with a high risk of exposure to COVID-19, including nurses and personal support workers and those performing aerosol-generating procedures:
    • Critical Care Units
    • Emergency Departments and Urgent Care Departments
    • COVID-19 Medical Units
    • Code Blue Teams, rapid response teams
    • General internal medicine and other specialists involved in the direct care of COVID-19 positive patients
  • All patient-facing health care workers involved in the COVID-19 response:
    • COVID-19 Specimen Collection Centers (e.g., Assessment centers, community COVID-19 testing locations)
    • Teams supporting outbreak response (e.g., IPAC teams supporting outbreak management, inspectors in the patient environment, redeployed health care workers supporting outbreaks or staffing crisis in congregate living settings)
    • COVID-19 vaccine clinics and mobile immunization team
    • Mobile Testing Team
    • COVID-19 Laboratory Service
    • Current members of Ontario’s Emergency Medical Assistance Team (EMAT) who may be deployed at any time to support an emergency response
  • Medical First Responders
    • ORNGE
    • Paramedics
    • Firefighters providing medical first response as part of their regular duties
    • Police and special constables providing medical first response as part of their regular duties
  • Community health care workers serving specialized populations including:
  • Needle exchange/syringe programs and supervised consumption and treatment services
  • Indigenous health care service providers including but not limited to:
    • Aboriginal Health Access Centers, Indigenous Community Health Centers
    • Indigenous Interprofessional Primary Care Teams, and Indigenous Nurse Practitioner-Led Clinics
  • Long-term care home and retirement home health care workers, including nurses and personal support workers and Essential Caregivers
  • Individuals working in Community Health Centers serving disproportionally affected communities and/or communities experiencing highest burden of health, social and economic impacts from COVID-19
  • Critical health care workers in remote and hard to access communities, e.g., sole practitioner
  • Home and community care health care workers, including nurses and personal support workers caring for recipients of chronic homecare and seniors in congregate living facilities or providing hands-on care to COVID-19 patients in the community

How to re-book an earlier second-dose appointment

Your second dose appointment is scheduled when you get your first dose in the mass immunization clinics. Consistent with provincial direction and to maximize the number of individuals benefiting from a first dose of vaccine, your second dose of vaccine will be booked at 112 days for most recipients. When you become eligible, you will be able to re-book your second dose to an earlier date.

Re-Booking a Second-Dose Appointment

If you received a first dose of vaccine in a mass vaccination clinic in London and Middlesex County:

How to book an appointment

  • Online: www.covidvaccinelm.ca - Use option 4: I need to re-book my scheduled second dose
    • If you booked only one first dose appointment with your email or phone number, select Option 1 (If you booked only one appointment with the same phone number or email address)
    • If you booked more than one first dose appointment with your email or phone number, select Option 2 (If you booked multiple appointments using the same phone number or email address)
  • Phone: 226-289-3560 (8:00 a.m. to 7:30 p.m., Monday to Sunday)

 

Important information 

Vaccine appointments can only be booked up to 4 weeks in advance. If it’s not yet time for your second dose within the next 4 weeks, please try back closer to your second dose interval date. The online booking system will inform of when you can book your appointment.

The earliest date you can receive your second dose is 28 days after your first dose.

The mRNA vaccines are considered interchangeable. Depending upon the vaccine availability, you may receive a different mRNA vaccine for your second dose than you received for your first.

If you received a first dose of vaccine in a pharmacy or primary care setting in London and Middlesex County:

How to book an appointment

  • Online: www.covidvaccinelm.ca - Use option 5: I received my first dose elsewhere and now need to book a second dose
  • Phone: 226-289-3560 (8:00 a.m. to 7:30 p.m., Monday to Sunday)

 

Important information

Vaccine appointments can only be booked up to 4 weeks in advance. If it’s not yet time for your second dose within the next 4 weeks, please try back closer to your second dose interval date. The online booking system will inform of when you can book your appointment.

If you received an mRNA vaccine for your first dose, the earliest date you can receive your second dose is 28 days after your first dose.

If you received AstraZeneca for your first dose, the earliest date you can receive your second dose of vaccine is 8 weeks after your first dose, whether you receive AstraZeneca or an mRNA vaccine for your second dose.

The mRNA vaccines are considered interchangeable. Depending upon the vaccine availability, you may receive a different mRNA vaccine for your second dose than you received for your first.

If you received a first dose of vaccine in another region, province, or country and need to book a second dose: 

How to book a second-dose appointment

  • Online: www.covidvaccinelm.ca - Use option 5: I received my first dose elsewhere and now need to book a second dose
  • Phone: 226-289-3560 (8:00 a.m. to 7:30 p.m., Monday to Sunday)

 

*If you received your first dose outside of Ontario, make sure to have your documented proof of vaccination before you call. Learn more →

Important information

Vaccine appointments can only be booked up to 4 weeks in advance. If it’s not yet time for your second dose within the next 4 weeks, please try back closer to your second dose interval date. The online booking system will inform of when you can book your appointment.

If you received an mRNA vaccine for your first dose, the earliest date you can receive your second dose is 28 days after your first dose.

If you received AstraZeneca for your first dose, the earliest date you can receive your second dose of vaccine is 8 weeks after your first dose, whether you receive AstraZeneca or an mRNA vaccine for your second dose.

The mRNA vaccines are considered interchangeable. Depending upon the vaccine availability, you may receive a different mRNA vaccine for your second dose than you received for your first.

If you received a first dose of AstraZeneca and would like an mRNA as a second dose:

How to book an appointment

  • Online: www.covidvaccinelm.ca - Use option 5: I received my first dose elsewhere and now need to book a second dose
  • Phone: 226-289-3560 (8:00 a.m. to 7:30 p.m., Monday to Sunday)

 

Important Information

Vaccine appointments can only be booked up to 4 weeks in advance. If it’s not yet time for your second dose within the next 4 weeks, please try back closer to your second dose interval date. The online booking system will inform of when you can book your appointment.

If you received AstraZeneca for your first dose, the earliest date you can receive your second dose of vaccine is 8 weeks after your first dose, whether you receive AstraZeneca or an mRNA vaccine for your second dose.


How to cancel a COVID-19 vaccine appointment

If you need to cancel a COVID-19 vaccine appointment at a mass vaccination clinic in London and Middlesex County, please follow the directions below.

Cancelling a COVID-19 Vaccine Appointment

If you booked only one appointment with the same contact information and need to cancel:

Online: www.covidvaccinelm.ca - Use option 6: I need to cancel my second dose, then option 1: If you booked only one appointment with the same phone number or email address

If you booked multiple appointments with the same contact information:

Email: covidcancel@mlhu.on.ca and provide the following information:

  • First and last name of the person holding the appointment
  • Email address OR cell phone number used to book the appointment
  • Date, time and location of appointment needing to be cancelled
*Provide the above information for each person/appointment being cancelled
 

Before your COVID-19 vaccine appointment

Before your appointment

On the day of your appointment

  • Screen yourself for COVID-19.
  • DO NOT ATTEND if you are experiencing any COVID-19 symptoms or have travelled outside of Canada in the last 14 days. You will be screened for COVID-19 at the door.
  • If you need to reschedule your appointment, please call 226-289-3560.
  • Wear a short sleeve shirt or a shirt with sleeves that roll up easily.
  • If you regularly take medication, you should continue and eat meals as usual. Make sure to eat and drink water before coming to the clinic to prevent feeling faint or dizzy while being vaccinated.
  • Bring your health card or an alternate piece of identification to your appointment and have it ready to show when you arrive at the clinic. This can be any form of identification that confirms your identity. A health card is not required to be vaccinated, but if you do have a health card, please bring it with you to your appointment.
  • Please only proceed to the entrance of the vaccination clinic 10 minutes before your appointment time.
  • You must wear a mask when entering the clinic site. If you do not have a mask, you will be provided one upon entry.
  • Once inside the clinic, you will be screened for COVID-19 symptoms, and asked to follow all COVID-19 public health guidelines including masking, hand hygiene, and physical distancing.
  • Washrooms are available on site.

Pharmacies Delivering Vaccinations (Individuals 12+)

COVID-19 vaccines are now available for individuals 12 years of age and over at pharmacy locations in Ontario.

Book an appointment
To make an appointment, please contact the pharmacy directly.

At this time, if you received your first dose at a pharmacy and have questions about your second dose, please contact directly the pharmacy where you received your first dose.

Click here to find a participating pharmacy

Update on the Oxford AstraZeneca Vaccine

*The Government of Ontario has accelerated the second dose for individuals who received AstraZeneca as their first vaccine from 12 weeks to eight weeks. Learn more →

 
Date of creation: February 18, 2021
Last modified on: June 18, 2021