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Middlesex-London Health Unit

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COVID-19 Support Resources and Information

Receiving the news that you have been diagnosed with COVID-19 is sure to prompt a range of emotions and lead to many questions. While it may be difficult, we want you to know that you’re not alone. Middlesex-London Health Unit staff are going to help you get through this; we have the information you’ll need to help you manage over the next couple of weeks and we want you to know, that we’re here for you.

The Middlesex-London Health Unit has created this online information package to help address some of the questions and concerns you may have.

A personal message from Dr. Alex Summers, Associate Medical Officer of Health, Middlesex-London Health Unit:

When you receive a positive COVID-19 test result, the first thing you must do is self-isolate. In most cases, when symptoms are mild to moderate, you may stop self-isolating after 10 days, as long as your fever is gone and your symptoms are improving. 

If you are a healthcare worker, you must also remain in self-isolation for a minimum of 10 days from when your symptoms began and have no fever and symptoms improving for 24 hours before you can return to work. If you are deemed critical for operations, you may return to work 72 hours after your symptoms are gone, as long as you follow work-self-isolation measures, such as using appropriate personal protective equipment (PPE), at work and you continue to self-isolate at home. Staff from the Middlesex-London Health Unit will help to determine if you qualify for this accommodation. This must continue until it has been at least 10 days since your symptoms began and you feel better and have no fever.

Table of Contents

London Health Sciences Centre Virtual Urgent COVID Care Clinic Supports and Resources
Self-isolation means Opportunities to participate in COVID-19 research

The London Health Sciences Centre Virtual Urgent COVID Care Clinic

London Health Sciences Centre (LHSC) has created a Virtual Urgent Care Clinic to help support you and monitor your symptoms after a positive COVID-19 test. This program includes home monitoring (which may include monitoring of your oxygen levels and heart rhythm), daily symptom assessment and follow-up care.

If you would like to receive care through this clinic, please call 519-663-5317 ext. 9008, and Health Unit staff will refer you to the program. This will involve providing your contact details and personal information to LHSC. Once referred, the Virtual Urgent Care Clinic will likely call you on the next business day.

Self-isolation means:

  • Avoid direct contact with others (partner, children, housemates).
  • Stay inside your home, except for emergencies (hospital or healthcare provider visits).
  • Ask others to drop off supplies, ensuring you stay six feet away from them when they deliver your supplies.
  • Clean and disinfect high-touch surfaces twice daily or when visibly dirty.
  • Wash your hands often with soap and water for at least 15-20 seconds and dry with either paper towel or a cloth, which no one else will use. You can also use hand sanitizer that has an alcohol content of at least 70%.
  • Avoid touching your eyes, nose, or mouth.
  • Cover your coughs and sneezes with a tissue and throw it out immediately; you may also cough or sneeze into your upper sleeve or elbow, then wash your hands.

If you live with other people:

  • Stay in a room by yourself
  • If you must be in a room with others, wear a mask, stay six feet away from them, and ensure good airflow (e.g. open the windows)
  • Avoid sharing household items such as dishes, drinking glasses, eating utensils, bedding and towels
  • Use a separate washroom. If this is not possible, clean and disinfect the washroom after each use, and make sure to use a separate towel

If you have pets:

  • If your pet requires a walk outdoors, ensure you have someone who can assist with pet care

Things you can do during self-isolation:

  • Exercise at home
  • Use technology, such as video calls, to keep in touch with family and friends
  • Work from home
  • Order meal delivery using contactless options or doorstep delivery
  • Attend virtual services or congregation meetings offered by places of worship

If you must leave the house for a healthcare appointment:

  • Call ahead and notify the health care provider of your COVID status – not necessary for the emergency department
  • Wear a mask (or a cloth nose and mouth covering if you don’t have a mask)
  • Drive yourself, if possible
  • If you cannot drive yourself, sit in the back seat of the vehicle opposite the driver, with the window down
  • Do not use public transportation

If at any point your symptoms get worse, contact your primary healthcare provider. If your symptoms become severe, such as shortness of breath/unable to catch your breath, a severe fever that does not come down with Tylenol/acetaminophen, or energy so low that you are physically unable to get out of bed, call 911 and inform the operator of your symptoms and that you have a confirmed case of COVID-19.


Supports and Resources

This support package includes links to supports and resources to help assist you with navigating days in self-isolation.

Groceries Self-Isolating / Recovery
Pharmacy / Medicine / Prescriptions Hygiene and Cleaning
Mental Health Pets
Financial Supports / Social Services Entertainment

*Disclaimer: Please note that this list is not exhaustive. Where businesses are listed, their inclusion does not indicate or imply that the business and/or its products or services are endorsed by the Middlesex-London Health Unit. If your business is providing an essential service during the COVID-19 pandemic, please contact the Health Unit to be included on this list health@mlhu.on.ca.


Pharmacy / Medicine / Prescriptions

Mental Health

Financial Supports / Social Services

Self-Isolating / Recovery

Hygiene and Cleaning


  • Rover Dog Walking
  • Jeve's Pet Care
    Locally owned, family operated small business specializing in dog walking, pet and cat visits, grooming, socialization and more.



Opportunities to participate in COVID-19 research

COVID-19 is a new disease in which a lot is still unknown. Research studies are being conducted to help contain the spread of the virus and help care for those affected. Researchers are looking for people who have COVID-19 to help answer important questions.

If you are interested in participating in COVID-19 research, please review the opportunities listed below. Participation in these studies is entirely voluntary and the studies have been reviewed by a recognized ethical review committee.

Studies currently recruiting participants:

  • Researchers at St. Joseph’s Healthcare (Hamilton) and St. Joseph’s Health Care (London) are recruiting people who have been diagnosed with COVID-19 for a clinical research study. For more information, please visit https://www.covid-19research.ca or email ontario@idtrials.com.
Date of creation: April 20, 2020
Last modified on: April 15, 2021